Shipping & Delivery Information
Free Shipping via Amazon
All eligible orders are delivered free of charge via Amazon.
Delivery Areas
We currently deliver to the United Kingdom and Ireland, with estimated delivery times of 3–12 working days, depending on parcel size.
For deliveries to EU countries, please allow 10–21 working days, subject to customs clearance.
📧 For a personalised delivery quote, please contact us at: contact@comfort-haven.co.uk
For international orders outside the UK and EU, please email us for a custom shipping quote.
If you are ordering multiple items, you will only be charged one delivery fee.
Once your order is processed by our online sales team, the courier will contact you to arrange a convenient delivery date.
Estimated Delivery Times
Small parcels: 3–10 working days
Large parcels (pallet delivery): 7–12 working days
📌 Please do not contact us regarding delivery until the courier has confirmed a delivery date. If you have not been contacted within the timeframes mentioned, please email us at: contact@comfort-haven.co.uk
⚠️ Important Recommendations:
Do not book any installers until you have received and inspected all items.
Check all items upon delivery. Signing the delivery note confirms acceptance of the goods in good condition.
Returns Policy – Online & Offline
We want every customer to be completely satisfied with their purchase. If you need to return or exchange an item, please follow the guidelines below:
Returns must be initiated within 14 days of receiving your order.
Items must be unused, in their original packaging, and in perfect condition.
Customers are responsible for return shipping costs unless the item is defective or an error has occurred on our part (with prior agreement).
📩 To start a return, please contact us at: contact@comfort-haven.co.uk
Please do not return any items without prior authorisation.
Refunds or exchanges will be processed within 14 working days of receiving the returned item.
🔁 A restocking fee may apply for items that do not meet our return conditions or are returned outside the allowed period.
📦 Any damaged items must be reported in writing within 48 hours of delivery.