Who handles your deliveries?
We are proud to partner with Amazon Prime for all deliveries. This ensures fast, secure, and reliable shipping directly from Amazon’s logistics network.
Where is your warehouse located?
Our warehouse is located at Amazon NCL1, 17 Follingsby Lane, Gateshead, NE10 8YA, United Kingdom. All orders are processed and shipped from this facility.
Where do your products come from?
All our furniture is imported from top European manufacturers known for high-quality craftsmanship and durability.
What are your delivery times?
Small parcels: 3–10 working days
Large parcels (pallets): 7–12 working days
EU deliveries: 10–21 working days (subject to customs)
Once your order is processed, Amazon’s courier will contact you to arrange the delivery.
Do you ship internationally?
We currently deliver to the UK, Ireland, and European Union countries. For delivery quotes outside these areas, please contact us at contact@comfort-haven.co.uk.
How is payment made?
All payments are processed securely via Amazon Payments. After placing your order, you’ll receive an instant payment link for fast and safe checkout.
Can I pay with a credit card?
Yes. You can pay using any major credit or debit card through the Amazon Payments system.
Is my payment information secure?
Absolutely. Your payment is handled by Amazon’s secure infrastructure, ensuring your card details are encrypted and protected at all times.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive tracking information directly from Amazon so you can follow your delivery in real time.
Can I return a product?
Yes. You have 14 days from receiving your order to request a return. Items must be unused, in original packaging, and in perfect condition.